Job Description

Essential Duties and Responsibilities:

This role will provide operational and administrative support to ensure the effective coordination of project activities and internal workflows. The individual will be responsible for high-volume scheduling across internal teams, clients, and consultants, as well as initiating and managing online assessments. The role will also work closely with external vendors to support timely delivery and accurate execution of project-related services, while maintaining organized processes and clear internal communication.

· Provide operational and administrative support to the Operations team to ensure effective project execution

· Manage high-volume scheduling for internal teams, consultants, and clients, including calendar coordination and meeting logistics

· Administer, track, and manage requests for online assessments, ensuring accuracy and timely completion

· Serve as an operational point of contact for external vendors, coordinating timelines, deliverables, and follow-up

· Maintain and update project schedules, files, and internal tracking tools to support visibility and progress

· Monitor task status and proactively follow up with internal teams to support project timelines

· Support internal communication by sharing schedules, updates, and meeting information as directed

· Handle core office coordination tasks, including supply ordering, facilities requests, and coordinating lunches

· Identify and support improvements to operational processes to increase efficiency and consistency

· Build and maintain an understanding of end-to-end project coordination processes

· Perform related duties as assigned by supervisor

· Handle various administrative tasks as assigned, with initiative and good judgment

· Maintain strictest confidentiality

· Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements: 

· Bachelor’s degree

·2-3 years of applicable work experience in an administrative or operations support role

· Experience managing complex calendars and scheduling across multiple stakeholders to support project coordination and timelines

· Strong client-facing and internal communication skills

· Solid organizational skills, including attention to detail, time-management and multi-tasking abilities

· Must be able to work under pressure and meet deadlines in an ever-changing environment, while maintaining a positive attitude and providing exemplary customer service

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

· Excellent computer proficiency (MS Office – Word, Excel and Outlook)

· Process-oriented with strong analytical and problem-solving abilities

· Excellent written and verbal communication skills

Preferred Qualifications:

· Experience with Microsoft Dynamics

· Experience in a consulting or services firm environment

· Experience in a fast-paced, startup environment

Physical Requirements: 

· Must be able to work out of the corporate office at least 1 day per week

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

· Must be able to lift and carry up to 25 pounds

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