Job Description

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. 

Customer Onboarding Specialist 🧑‍🎓

That is why we are expanding our Customer Success department and looking for new Customer Onboarding Specialists to support our growing user base across North America and South America. You will focus on the English and Spanish speaking markets, helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience 

You will both onboard customers through weekly  Webinar series , 1:1 meetings , and Email campaigns , but also take meetings with customers adopting and using the tool during & after onboarding. 

Within the Customer Success department, you will be working with Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located all around the world. 

Your key responsibilities will be to: 

• Onboard new customers effectively.
• Host weekly onboarding webinars.
• Offer personalized one-on-one enterprise onboarding.
• Make sure customers use the product well during onboarding.
• Meet one-on-one with customers throughout their journey with us.
• Create onboarding materials.
• Gather and analyze customer feedback.
• Collaborative to improve our customer onboarding process.

As an Onboarding Specialist at Teamtailor, you will be offered:

• Development opportunities 🏃🏻‍♂️
• The opportunity to work with the Market's best product ✨
• Be part of a great team 💕

Is this you?

• Experience in onboarding and technical customer support in the SaaS industry
• Experience in the HR industry 
• A hobby "tech-savvy" person
• Fluent in Spanish & English - and other languages is a plus
• A ping pong professional 🏓... we're kidding! But we do like to play.

We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals! 

Interested? 😃 

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