Customer Support Chat Agent Job at Brook Services, Cameron, WI

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  • Brook Services
  • Cameron, WI

Job Description

Customer Support Chat Agent – Job Description

Position Overview

The Customer Support Chat Agent provides real-time assistance to customers via online chat. This role ensures customer inquiries are resolved efficiently while maintaining a professional and friendly tone. The ideal candidate is detail-oriented, responsive, and skilled at communicating clearly in writing.

Key Responsibilities

  • Respond promptly to customer inquiries via chat.

  • Provide accurate information about products, services, and account-related issues.

  • Troubleshoot and resolve customer problems, escalating when necessary.

  • Maintain detailed records of customer interactions in the CRM system.

  • Ensure a consistent and professional communication style in all chat interactions.

  • Meet key performance metrics, including response time, resolution rate, and customer satisfaction.

  • Stay updated on company products, services, and policies.

Required Skills and Qualifications

  • Excellent written communication and typing skills (40+ WPM preferred).

  • Strong multitasking and problem-solving abilities.

  • Customer-focused attitude with patience and professionalism.

  • Familiarity with chat support software (e.g., Zendesk, Intercom, LiveChat, Tidio).

  • Basic computer and internet literacy.

  • High school diploma or equivalent (Associate or Bachelor’s degree preferred).

Preferred Qualifications

  • Previous experience in chat support or virtual customer service.

  • Knowledge of CRM systems and online support tools.

  • Ability to work flexible hours, including evenings or weekends.

Job Tags

Full time, Flexible hours, Afternoon shift,

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