Job Description

Front Desk Agent (Flexible AM/PM shifts)

SpringHill Suites Miami DT-Medical Center (Marriott)

Position Overview: As a Front Desk Agent, you will be the first point of contact for our guests. Your primary responsibility will be to ensure a seamless check-in and check-out experience while providing exceptional customer service. You will play a vital role in representing our hotel, addressing guest inquiries, and handling various administrative tasks.

Key Responsibilities:

- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently and accurately using the hotel's Property Management System (PMS).
- Handle and resolve guest inquiries, concerns, and complaints promptly and professionally.
- Provide information about the hotel, its amenities, and the surrounding area to enhance the guest experience.
- Process reservations, cancellations, and modifications in accordance with hotel policies.
- Manage cash handling, including processing payments and maintaining accurate cash drawer balances.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for check-in and handle any issues that arise during a guest's stay.
- Maintain the front desk area and ensure it is organized and welcoming.
- Uphold hotel standards for hygiene, safety, and security at all times.
- Assist with administrative tasks such as filing and reporting as needed.
- Collaborate with team members to enhance guest satisfaction and achieve departmental goals.

Qualifications:

- High school diploma or equivalent; additional education in hospitality or a related field is a plus.
- Previous experience in a hotel front desk or customer service role preferred.
- Strong interpersonal and communication skills to interact positively with guests and team members.
- Proficient in computer systems; experience with hotel PMS is an advantage.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Excellent problem-solving skills and a proactive approach to guest service.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.

What We Offer:

- Competitive salary and benefits package, including health insurance, paid time off, and retirement plans.
- Opportunities for career growth and development within the hotel.
- A positive and supportive work environment.
- Employee discounts on hotel stays and dining.

How to Apply:
If you are passionate about hospitality and enjoy creating memorable experiences for guests, we would love to hear from you! 

SpringHill Suites Miami DT- Medical Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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