Job Description

**GET TO KNOW ALORICA ** At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account. **JOB RESPONSIBILITIES** - Conduct new hire training in a classroom setting - Conduct follow-up one-on-one training when necessary - Conduct refresher training sessions - Conduct certification sessions - Attend training meetings - Attend training/quality assurance meetings - Assist training department with any other necessary functions - Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored. **OTHER RELATED DUTIES** - Conduct new hire training in a classroom setting - Conduct follow-up one-on-one training when necessary - Conduct refresher training sessions - Conduct certification sessions - Attend training meetings - Attend training/quality assurance meetings - Assist training department with any other necessary functions - Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored. **QUALIFICATIONS** **Minimum Education and Experience: ** - Possession of a High School Degree, GED or other equivalent education; Associates degree preferred - Previous experience in training and/or customer call center experience **Knowledge, Skills and Abilities:** - Demonstrated knowledge of adult learning techniques and best practices in training delivery - Demonstrated knowledge of specific account provisions, products, and policies - Ability to communicate effectively both orally and in writing - Excellent attendance and punctuality - Demonstrated effective listening skills - Demonstrated proficiency of presentation skills - A wide degree of creativity and latitude is expected - Knowledge of Microsoft Word, Excel, and PowerPoint - A great attitude **Work Environment:** Ability to work in a fast paced, ever changing environment **Physical Demands:** Ability to stand while conducting training classes Ability to travel to centers to deliver training or to monitor, evaluate and coach team members. Equal Opportunity Employer - Veterans/Disabled

Job Tags

Similar Jobs