Job Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** The primary responsibilities of the Patient Care Coordinator (PCC)- WFH are to provide an optimal customer service experience for our patients, physicians, caregivers, and internal departments to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. Responsibilities will also include verifying insurance coverage, perform benefit investigation, and obtain prior authorization. The PCC will support the patient from the point of admissions/onboarding through the benefits verification and billing process to ensure a seamless experience for the customer. **Required Qualifications** + Two years' experience in a customer service or high-volume call center role + One yr. experience healthcare, pharmacy, medical insurance, or billing environment + Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word. **Essential Qualifications and Functions:** **Knowledge of:** + Excellent verbal communication skills including active listening. + Working knowledge of insurance, health care, processing of new referrals, providing customer education, and routine assessment and problem identification + Ability to assess a situation and identify potential issues or problems. + Ability to education and explain complex information in a simplified manner. + Ability to display empathy and patience when dealing with confused or irate customer. + Attention to detail with the ability to capture necessary information from the patient discussion while toggling between numerous computer applications. + Ability to multi-task, prioritize and manage time effectively. + Ability to work independent and to be self-directed to complete responsibilities. + Sits at desk for long periods of time. + Talking on phone for extended periods of time + Computer use for extended periods of time. + Reading a computer screen **Preferred Qualifications** + Preferred pharmacy, PBM or Specialty pharmacy experience + Preferred experience working with medical billing procedure. + Preferred experience working with Prior authorizations. + Preferred knowledge of Medicare, Medicaid, and third-party vendors. + Preferred knowledge of government and patient assistance programs **Education (P-Preferred, R-Required** P - Equivalent Experience R - High School Diploma or General Equivalent Development (GED) **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 09/15/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Tags

Hourly pay, Full time, Temporary work, Work at office, Local area, Work from home, Flexible hours,

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