Job Description

Titan Technologies LLC (Titan) is seeking an experienced self-directed PC Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team you will help to assist USSOCOM Service Component Commands Theater Special Operations Commands (TSOC) and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow communications and connectivity globally.

Job description

PC Technician must have excellent problem-solving and customer service skills as well as extensive experience with desktop hardware software applications operating systems and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The PC Technician may be required to provision and maintain mobile devices (NIPR SIPR and Gray).

Duties and Responsibilities:

• Perform setup configuration and maintenance of PCs peripherals and software in accordance with standard configurations.
• Troubleshoot hardware software and connectivity issues using enterprise tools such as SCCM Intune Forescout and Remedy.
• Support and maintain mobile devices including NIPR SIPR and gray network provisioning.
• Conduct application and data migrations during hardware/software upgrades or re-installations.
• Manage Virtual Desktop Infrastructure (VDI) clients and verify compatibility with USSOCOMs standard images.
• Perform site surveys and assist with equipment installation integration and remote access configuration.
• Lead and mentor junior technicians; communicate progress and technical updates to leadership.
• Maintain and update asset and service records per government standards.
• Provide daily technical support for end-user devices (desktop laptop mobile) across wired and wireless networks.

Required Skills:

• Active DoD TS/SCI clearance Must meet eligibility requirements for classified information.
• DoD 8570.01-M IAT Level II certification (e.g. Security CE).
• Minimum of 1 year of experience in a Help Desk or PC Technician role.
• Strong technical troubleshooting and customer service skills.
• Experience with ITSM tools such as Remedy and enterprise utilities (SCCM Intune McAfee Hypori etc.).

Preferred Skills:

• Familiarity with secure communications environments and DoD/USSOCOM infrastructure.
• Experience with VoIP telephony services (e.g. extension mobility provisioning secure keying).
• Ability to work independently and prioritize multiple tasks in a high-demand environment.

Education:

• High School diploma with 6 years of relevant experience OR Associates degree with 4 years OR Bachelors degree with 2 yearsOR Masters degree with 0 years.

Company Description:

Titan Technologies LLC and our wholly owned subsidiaries TelaForce LLC and Titan Facilities Inc. design build integrate and manage innovative solutions and software applications. Our remarkable people working collaboratively under a shared vision have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Required Experience:

IC

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