Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

What You Will Be Doing

The Permanent Fund Dividend Division’s PFD Specialist 1 is responsible for creating and maintaining all procedures relevant to the Initial Processing Section (IPS) unit and approving the work completed by the unit. This includes, but is not limited to:

• Develop, implement and modify plans to process internally and externally generated streams of written communication between the division, applicants, state and federal agencies, and third parties (such as debt collectors), ensuring that processing deadlines are met.
• Organize and assign work in collaboration with group leads and satellite office supervisors.
• Provide a training program for state-wide division operational staff (imaging, data entry, mail processing and advanced clerical).
• Supervise and recruit Juneau operational staff (imaging, data entry, mail processing and advanced clerical). This includes supervising between five to seven Office Assistant 1-3’s, two of which are seasonal.
• Perform quality control, independently and through advanced clerical staff.

• Analyze results to assess where process improvements can be implemented.
• Coordinate priorities and processes with other functional managers and supervisors.

Mission and Culture

The Alaska Permanent Fund Dividend Division’s mission is to administer the permanent fund dividend program assuring that all eligible Alaskans receive timely dividends, fraud is prosecuted, and all internal and external stakeholders are treated with respect.

Benefits of Joining Our Team

The Permanent Fund Dividend Division is a state agency most Alaskan’s interact with. Team members influence public opinion on state service.

Benefits of working for the State of Alaska include a Monday through Friday 8 AM to 4:30 PM workday, covered parking in the parking garage, open parking is in the general parking lots, health insurance, retirement benefits, paid leave, and paid holidays. Please click on the "Benefits" tab at the top of this bulletin for more information.

As a public employee, you may be eligible for the Public Service Loan Forgiveness Program (PSLF), which forgives the remaining balance on certain student loans after 120 qualifying payments have been made. Visit for details

The Working Environment You Can Expect

This position is located on the 11th floor of the State Office Building in downtown Juneau at the PFD’s largest office. The workspace offers an open floor design that allows natural light into the office.

Who We Are Looking For

• Supervision: Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner. Assignments include the authority and responsibility to recommend or independently take action to employ (i.e., appoint, transfer, promote), discipline or discharge, or adjudicate grievances of direct reports.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately

Minimum Qualifications

A bachelor's degree or the equivalent from an accredited college.

Or Substitution:
Four years of journey level technical experience, researching and auditing documents and explaining policies, procedures, services or requirements to provide technical information in support of an agency or program. The required experience includes work such as PFD Technician 2, Human Resource Technician 2, Retirement and Benefits Technician 2, Tax Technician 3, Regulations Specialist 1, Business Registration Examiner, or Occupational Licensing Examiner with the State of Alaska or the equivalent with another employer.

Or substitution:
Any combination of experience and post secondary education may substitute for the required bachelor’s degree (3 semester hours or 4 quarter hours equals one month of work experience).

Additional Required Information

**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

If selected for an interview , the applicant must provide the following:

• Your last two evaluations
• Two (2) letters of reference or two (2) references we can call

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Education

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are a current state employee , please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Information

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance, please visit the reset password page.

For specific information about this position, please contact the hiring manager at the following:

Corey Bigelow

PFD Operations Manager

Phone: 907-500-0302

corey.bigelow@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.


For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)



Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

Job Tags

Permanent employment, Full time, Temporary work, Part time, Work experience placement, Seasonal work, Work at office, Monday to Friday, Flexible hours,

Similar Jobs