Job Description

SHIFTS:

*Potential shifts for this role can start as early as 11am EST or end as late as 11pm EST*

ABOUT THE ROLE:

This position provides additional PBM operational experience as we grow our Pharmacy Navigation team to scale with new memberships. This role will be key in supporting our Clinical Pharmacists to deliver on the pharmacist in the family approach to engaging our members. We are looking for an experienced certified pharmacy technician to engage with our members in a caring and empathetic manner. Written and verbal communication skills will be critical when interacting with members on the phone via email and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role.

WHAT YOULL DO:

• Serve as direct member and provider contact for pharmacy benefit information prior authorization requests and navigation support. Inquiries may be received by telephone chat fax email or written correspondence
• Fields questions from members human resources departments pharmacies and providers related to mail order benefit design formulary coverage and cost of medication prior authorization criteria claims adjudication and ensures individuals questions and issues are resolved
• Supports Clinical Pharmacists in patient and provider outreaches including scheduling of appointments between members and pharmacists enrollment of members into Rightway clinical programs medication adherence support and other administrative tasks
• Assists in ensuring all operating and productivity standards are met which may include conducting quality reviews of calls chats and documentation notes to identify opportunities for improvement

WHO YOU ARE:

• Associates or Bachelors degree preferred
• 1-2 years experience in a pharmacy technician role within a PBM pharmacy department of a health plan or similar managed care setting. Or 1-2 years experience working in a mail order or specialty pharmacy
• Active Certified Pharmacy Technician (CPhT)
• Detail-oriented adaptable critical thinker empathetic ability to dig deep in understanding an issue to get to true root cause and resolution desire to improve a patients healthcare experience and provide concierge level service
• Knowledge of pharmacy claims adjudication and benefit designs/terminology ability to multi-task and prioritize work ability to work independently

SALARY: $21-23/HR

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e. job scams) Rightway wants to inform potential candidates that we will only contact them from the @ email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patients care journey through a modern mobile app. Rightway is a front door to healthcare giving patients the tools they need along with on-demand access to Rightway health guides human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017 Rightway has raised over $205mm from investors including Khosla Ventures Thrive Capital and Tiger Global. Were headquartered in New York City with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience improve outcomes for their teams and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

Were seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with whether it be our members our clients or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen toand heareach other we celebrate our differences and similarities we are present for each other and we strive for mutual understanding.

2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries other leaders and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution we actively listen to one another approach it with a yes and mentality and assume positive intent. Once a decision is made we align and champion it as one team.

4) We cultivate grit Changing healthcare doesnt happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for the face of daunting situations we value persistence. We embrace failure as a stepping stone to future success. On this journey we seek to act with guts resilience initiative and tenacity.

5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team we each play a crucial part in our members care and take that responsibility seriously. When faced with an obstacle we are kind respectful and solution-oriented in our approach. We hold ourselves accountable to our clients and our members success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes beliefs background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit qualifications need and performance.

Required Experience:

IC

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