Job Description

Medical Communications Specialist

Location: Tulsa, OK

Schedule: Mon - Fri / 1:30pm to 10:00pm

Pay: $16.78

Job Summary:

We are seeking a dedicated Medical Communications Specialist to manage inbound calls and messages for hospital and medical staff. This role is critical in dispatching routine and urgent clinical messages, monitoring alarms and codes, and maintaining accurate on-call schedules for departments and physicians.

Key Responsibilities:

• Answer and route incoming calls promptly and courteously, ensuring accurate communication with the appropriate department or individual.
• Page notifications based on situation or request to the correct personnel.
• Document, relay, and maintain accurate records of all medical messages and communications.
• Monitor, communicate, and forward information regarding codes, alerts, alarms, and drills according to established protocols, including disaster management procedures.
• Maintain and update account records, alerting management to potential issues affecting service or communication systems.
• Make minor decisions independently within established policies and procedures.
• Collaborate effectively with patients, healthcare professionals, and internal/external customers.
• Maintain a typing speed of at least 40 words per minute.

Required Skills & Experience:

• Minimum of 2 years of relevant experience.
• Strong interpersonal, communication, and multitasking skills.
• Ability to operate telecommunications systems effectively.
• Calm and professional under stress, with strong problem-solving skills.
• Flexible to work varied shifts, including weekends and holidays.
• Basic knowledge of telephone/computer technology and equipment, including ASCOM system.

Education:

• High School Diploma or GED required.

Why Join Us:

• Work in a fast-paced, rewarding healthcare environment.
• Collaborate with a team of dedicated professionals.
• Opportunity to develop skills in medical communications and patient support.

#MED

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* Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

* Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

* Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

* Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

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