Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.** The **Patient Care Coordinator** pre-registers patients by verifying demographics and eligibility, obtaining authorizations as needed, creating estimates and collecting before DOS. This position is full-time, 40 hours per week. Employees are required to work during our normal business hours of 9:00am - 5:30pm PST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime. Employees are required to work onsite during our normal business hours. Our office is located at 75 Rowland way, Novato, CA 94945. We offer 4-6 weeks of on-the-job training. The hours of training will be aligned with your schedule. **Primary Responsibilities:** + Insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents + Collects co-payments, co-insurance, and deductibles and issues receipts + Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed + Manages medical records (maintains, files/scans, prepares for schedule) + Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. + Establish and maintain effective working relationships with patients, employees, and the public + Performs all other related duties as assigned **What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:** + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays + Medical Plan options along with participation in a Health Spending Account or a Health Saving account + Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage + 401(k) Savings Plan, Employee Stock Purchase Plan + Education Reimbursement + Employee Discounts + Employee Assistance Program + Employee Referral Bonus Program + Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) + More information can be downloaded at: You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + High School Diploma/GED (or higher) + 1+ years of experience in customer service or healthcare related role + Intermediate level of proficiency in Microsoft Office applications + Ability to work onsite at 75 Rowland way, Novato, CA 94945 + Ability to work during our normal business hours of 9:00am - 5:30pm PST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime + Must be 18 years of age or older **Preferred Qualifications:** + 1+ years of experience with electronic health records + 1+ years of experience in related healthcare experience, including scheduling experience + 1+ years of experience handling and triaging telephone calls and a multi-system phone line + Knowledge of medical terminology **Soft Skills:** + Ability to work independently and as a team, and maintain good judgment and accountability + Ability to multi-task and prioritize tasks to meet all deadlines + Ability to work well under pressure in a fast-paced environment + Demonstrated ability to work well with health care providers + Strong organizational and time management skills + Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ \#RPO #RED

Job Tags

Hourly pay, Minimum wage, Full time, Temporary work, Work experience placement, Work at office, Local area, Monday to Friday,

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